Cost of Living
The cost-of-living crisis is affecting all of us in some way. After speaking to some of our customers about their experiences and concerns, we’ve summarised how we can help as the situation evolves and how you can make the most from your products.
We have people working on how we respond to the cost-of-living crisis and the challenges our customers could face, so that we can adapt and keep supporting you.
We have multi-award-winning products, a dedicated claims team who manage them and who work to help people in vulnerable circumstances of any kind, including financial difficulties and helping you prepare for the unexpected with regards to your vehicle.
GAP
If you have one of our GAP policies, to get the most from your product:
- Ensure you inform us as soon as your insurer confirms the vehicle is a total loss
- Do not accept the insurers offer without first consulting us
- Keep all your paperwork together in a secure place should you be asked to provide it
- Make a note of the claims team number: 03432 271 499
For example, you may be asked to supply your:
- Insurance details and/or certificate
- Finance details (if applicable)
- Point of sale invoice for the vehicle
Warranty
If you have one of our warranties, to get the most from your product:
- Re-familiarise yourself with the terms and conditions. These can be found on our app or website*
- Keep up to date with your servicing by following the car manufacturers recommended service schedule – can usually be found in the car owner’s manual
- Call us as soon as a fault appears on your vehicle so we may assist with the best course of action in line with your guarantee
- Make a note of the claims team number: 03432 271 499
- Call us before you instruct any repairs
- Be aware of your claim limit and the labour rate cap on your guarantee
- Any garage you instruct to take on the repair of your vehicle must be VAT registered
*Should you require a copy of your document please send us an email on [email protected]
FAQs
